Guarantee & Returns

We stand behind POWDER+ — and we keep this simple and fair.

Our 30-day money-back guarantee

If you try POWDER+ and it's genuinely not for you, email us within 30 days of your first order and we'll make it right with a refund. The guarantee covers your first tube, one per customer — it's there so you can try it with confidence, not something to take advantage of.

We don't accept physical returns

POWDER+ is a consumable health product, so for safety and quality reasons we can't accept or resell returned product. That means you never have to ship anything back — just reach out and we'll handle it.

Damaged, lost, or wrong order

This one's always on us. If your order arrives damaged, never shows up, or isn't what you ordered, email [email protected] within 7 days (a photo helps for damage) and we'll send a replacement or issue a refund right away — no return needed.

How to reach us

1. Email [email protected] with your order number and a quick note.
2. We'll confirm next steps, usually same or next business day.
3. Approved refunds go back to your original payment method within 5–10 business days.

Subscriptions

Cancel or skip anytime before your next refill processes — no fees, no hassle. The first-order guarantee above applies to your initial subscription order.

Buying through TikTok Shop? Their buyer protection and refund process applies to those orders, and we honor it.